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Aktiva Warranty

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All LED products manufactured by Aktiva Systems Ltd. carry a minimum guarantee period of five years. All other of Aktiva's manufactured luminaire products carry a guarantee of two years. The rights and benefits under this guarantee are additional to your statutory rights which are not affected. Please keep your invoice as proof of purchase as this will form part of your guarantee.

This extended warranty applies to all applicable products sold after 1st January 2015. The period of this extended warranty commences on the date of purchase. The extended warranty is only valid if the date of purchase is confirmed by the product label data or an official invoice issued at the time of purchase. If Aktiva Systems Ltd does not have proof of date of purchase then you will be liable for the costs of any repair or replacement that are incurred, unless these are covered by the minimum two year guarantee.

During the period of the extended warranty, Aktiva Systems Ltd undertakes to repair or replace free of charge either the whole product or any part of the product (excluding glass) that Aktiva Systems Ltd deems to be defective as a result of a material or manufacturing fault provided that;

– We are promptly informed of the defect.
– The product was originally installed by a qualified electrician, following the supplied installation instructions and product labelling.
– The product has not been altered or modified in any way.
– The product has not been subjected to misuse (ie. - incorrect operation by the user, connection to or operation with an unsuitable power supply).
– The product has not been previously repaired by a person other than an authorised representative of Aktiva Systems Ltd.

Aktiva Systems Ltd will not be liable for any loss, damage, cost or expense incurred as a result of the installation/de-installation of the product.

No rights are given under this warranty to any person acquiring a product outside the direct supply chain initiated by a purchase from Aktiva Systems Ltd. (eg- a 'second hand' owner). In the event of needing to make a claim under this warranty, please return the complete product in the original packaging if possible together with your invoice to the distributor from whom the product was originally purchased or directly to Aktiva Systems Ltd (if purchased directly). Carriage and return carriage charges are the responsibility of the customer and are not covered by this warranty. If the defective product is no longer available, then Aktiva Systems Ltd will provide an alternative of similar specification and quality. Any repaired or replaced product will be guaranteed on the above terms for the unexpired portion of the extended warranty.

Aktiva Systems Ltd
10 Spring Place
London NW5 3BH
UK

Our warranty can be downloaded in pdf format via this link.